My trip

The customer portal

In our customer portal you manage your entire booking. Here everything from preparatory information to the most important details about your trip is uploaded. You also fill in your contact details, handle payments and continuously update all information before departure.

If you have any questions or concerns, contact us at info@svubatravel.se or 031-320 41 00

Click the button below to access your customer portal:

log in

Questions about your trip?

There are three different ways to pay for your trip. Choose between paying by bank transfer/bankgiro, Swish or by card (only VISA and Mastercard). Below you will find information about all three options.

Card payment: 
You can pay with Visa and MasterCard (no other cards). The currencies you can choose to pay in are Swedish kronor (SEK), Norwegian kroner (NOK), Danish kroner (DKK) and euro (EUR). Log in to The customer portal, go to "My bookings" and select the trip the payment applies to. Then click on "Invoices" in the menu. In the Customer Portal, you can also see previous payments, as well as how much you have left to pay.

Payment via bank transfer within Sweden:
For those of you who live in Sweden and wish to pay via bank giro, our bank giro number is 5828-9760. Please note that we are unable to send out bank giro forms.

Payment via bank transfer from abroad: 
For those of you who live outside Sweden's borders and want to pay via bank transfer, you must use our IBAN and Swift code. You as the customer are responsible for the transfer fees. Below you will find bank instructions for how to pay.

Bank details:
Bank name: Danske Bank
IBAN: SE94 1200 0000 0120 2016 9789
BIC/SWIFT: DABASESX
Account number: 1202-0169789
Account holder: Scuba Travel AB

Pay via Swish: 
If you wish to pay for your trip with Swish, it's perfectly fine. Just follow below instructions:

  • Download the "swish" app on your mobile phone and link your phone number to your bank. More information about it can be found on your bank's website.
  • Open the Swish app and enter the amount you wish to pay.
  • Fill in Scuba Travel's swish number 123 232 7906.
  • Don't forget to enter your invoice number in the message field so that we can see which trip your payment is intended for.

All customers have the right to cancel their trip. The following cancellation fees apply according to Scuba Travel's travel conditions:

  • In case of cancellation earlier than 90 days before departure, the traveler must pay the registration fee and any additional costs according to 3.2.1 of the travel conditions.
  • If the booking is cancelled later than 90 days, but earlier than 40 days before departure, the traveller must pay 60% of the trip price as well as any additional costs incurred by the organiser in connection with the cancellation.
  • In case of cancellation 40 days or later before departure, the traveler must pay the full price of the trip. See conditions according to 3.2.1
  • If there is no cancellation and the traveler does not show up at the time and place specified for the departure or he/she cannot participate in or complete the trip because he/she lacks the necessary documents for the trip such as a valid passport, necessary visas, etc. the organizer has the right to credit the total price of the trip.

Read more about the travel conditions here…

Scuba Travel Scandinavia AB - has provided a statutory travel guarantee to the Kammarkollegiet. All travel companies in Sweden are required by law to provide a travel guarantee, these are administered by the Kammarkollegiet. The travel guarantee is the travelers' security and must secure their paid money. If you have any questions, you can contact the Kammarkollegiet on phone 08-700 08 00. Make sure that the company you travel with has the required guarantee.

Read more about the travel conditions here…

We recommend everyone to obtain diving and travel insurance before departure. All our liveaboard operators require customers to bring proof of their insurance to be able to go on the tour. The same applies if you live on land and go diving.

First of all, you can investigate what is included in your home insurance. Ask what applies to the diving you intend to do on your trip (sports diving, wreck diving, technical diving, etc.) as well as medical transport, evacuation if the accident were to occur and you, for example, quickly need to get to a pressure chamber and treatment in a pressure chamber if necessary.

If you pay for your trip by credit card, cancellation protection and other insurances may be included. The conditions are different depending on the agreement you have, so contact the card issuer so you know what is included for you if you pay for the trip with your credit card.

Many times you need a supplement to your home insurance to cover things that can happen during a trip and when diving.

Scuba Travel cooperates with Gouda Travel Insurance, which is part of the Norwegian insurance group Gjensidige, which has insured life and health since 1816 and is Norway's largest insurance company. In Sweden, Gouda Travel Insurance is one of the leading market players in the travel insurance segment. Gouda currently insures more than 2 million travelers per year.

For us at Scuba Travel, it is important that you are properly insured when you travel with us. We can today offer travel insurance via Gouda that also applies in the event of pandemics/epidemics, which is particularly important today.

Read more about the travel conditions here…

Plan your packing carefully – especially considering the varying baggage rules of airlines. Always check the allowed weight and dimensions on your airline’s website and on your ticket. Keep in mind that lightweight bags provide more space for equipment and that large hard bags may be impractical on liveaboards with limited space.

Diving equipment:

  • Large light bag for check-in, preferably with a padlock or code lock
  • Mask and snorkel – NOTE: if you have a mask with corrective lenses, we recommend that you bring it in your carry-on luggage as you have more control over it. Masks with corrective lenses are often difficult to find, especially on a liveaboard.
  • Fins, heel strap with spare straps
  • Boots
  • Wetsuit/Drysuit/Rash guard
  • Regulator - without or with dry suit hose, with vest hose. Make sure it is serviced and working before you travel.
  • Yoke adapter - to regulator if you have DIN thread - Important! - Most boats today have inserts for both types but INT coupling (Yoke) is still the most common
  • Dive computer - check the batteries
  • Vest, BCD, wing, plate
  • Knife - checked in, NOT hand luggage
  • Cleaning nozzle? - for vest hose to facilitate cleaning of, for example, camera and o-rings
  • Lamp – new batteries, or charger
  • Magnifying glass, unbreakable - to find small funny things underwater

Camera equipment:

  • Camera UV or case, with flash - check the memory cards and o-rings well before you leave
  • UV housing - remove O-ring during travel or unmounted (The negative pressure in an aircraft causes the o-rings to stick and it can be very difficult to open)
  • Flashes - without batteries, without cover fitted
  • Rechargeable batteries - with at least one charger
  • Branch socket for electricity - for several simultaneous chargers, possibly adapters
  • Silicone grease - for o-rings, camera gaskets and more
  • Tools for camera and camera housing

Hygiene products:
Hygiene items and any medications and plasters as needed. Keep in mind that all creams and liquids may contain a maximum of 100 ml if you take them in hand luggage and must be packed in a separate plastic bag.

Medicines and the like:
NOTE! – If you have prescription medications, bring the prescription with you IF you happen to lose your medications for any reason! Preferably in English.

Many liveaboarders are well equipped with medications while others don't have much at all. On board liveaboards, many people usually help each other when it comes to medicines.

Other things to bring: 

  • Passport, national ID 
  • Money, credit card
  • Phone
  • Laptop
  • Charger for electrical items
  • Itinerary, programs, vouchers
  • Leave information to relatives
  • Diving certificate
  • Insurance papers